We are happy to accept returns from orders that happen to be delivery damaged, manufacture defective or incorrect from customer’s order. Returned products must have not been worn, altered, washed , damaged and in their original packaging (including tags).
NON-REFUNDABLE ITEMS includes:
– All products purchased on sale
– Discount code orders
– All accessories, hats and shoes
Please send an e-mail to firstname.lastname@example.org within 7 days upon receiving the order, with the following details:
i) Subject: RETURNS
– Your order number
– The reason for return
– Pictures of the product(s) showing the problem
Customers will receive an e-mail upon approval, please return the order in their original packaging within 21 days of purchase.
Once the product(s) have been received, we will credit the amount to your A LITTLE TOFU account for your next purchase.
There will be no expiry date for store credits.
Please note that customers will be liable for the return delivery fees.
A LITTLE TOFU will not be responsible for packages that we do not ship ourselves
A LITTLE TOFU reserves the right to deny the return if the condition of the returned product(s) does not meet the requirement for our return/exchange standards.
Please return the order(s) to:
Room 502, No. 1 Hung To Road, Kowloon, Hong Kong.
We do not accept exchanges but you may return your original purchase and note that you would like to make an exchange. Once the products are returned to us and processed, we will credit your account for a new purchase to be made.